Privacy Policy

Introduction

Avalanche Property Maintenance ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Personal Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property address, service requests, scheduling preferences
• Payment Information: Billing address, payment method details (processed securely through third-party processors)
• Communication Records: Messages, calls, and correspondence with our team

Information Collected Automatically

• Website Usage: Pages visited, time spent, browser type, IP address
• Device Information: Device type, operating system, unique device identifiers
• Cookies and Tracking: See our Cookie section below for details

Information from Third Parties

• References: Information from previous customers or service providers (with consent)
• Public Records: Publicly available property information for service delivery

How We Use Your Personal Information

We use your personal information for the following purposes:

Service Delivery

• Schedule and perform property maintenance services
• Communicate about service appointments and updates
• Process payments and billing
• Provide customer support and respond to inquiries

Business Operations

• Maintain customer records and service history
• Improve our services and customer experience
• Conduct quality assurance and training
• Comply with legal and regulatory requirements

Marketing (With Consent)

• Send promotional emails about our services
• Provide information about seasonal services and subscriptions
• Share relevant tips and property maintenance advice

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

• Payment processors for billing and transactions
• Scheduling and customer management software providers
• Marketing and communication platforms (with your consent)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights, property, or safety of others
• In connection with a business sale or merger

With Your Consent

• When you explicitly consent to sharing for specific purposes
• For references or testimonials (with your explicit permission)

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Fulfill the purposes outlined in this policy

Service records and customer communications are typically retained for 7 years after the last service date.

Your Privacy Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

Access and Correction

• Request access to your personal information we hold
• Request corrections to inaccurate or incomplete information
• Receive information about how your data is used and shared

Consent Management

• Withdraw consent for marketing communications at any time
• Opt-out of non-essential data collection
• Request restrictions on data processing

Data Portability

• Request a copy of your personal information in a portable format
• Transfer your information to another service provider

Complaints

• File a complaint with the Privacy Commissioner of Canada
• Contact us directly with privacy concerns

Cookies and Website Tracking

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Employee training on privacy and data protection
• Secure data storage with reputable service providers

Incident Response

In the event of a data breach, we will:

• Notify affected individuals and relevant authorities as required by law
• Take immediate steps to contain and remedy the breach
• Conduct a thorough investigation and implement preventive measures

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions or approved contractual clauses
• Certification under recognized privacy frameworks
• Your explicit consent for the transfer

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes:

• We will post the updated policy on our website
• We will notify you via email or prominent website notice
• The "Last Updated" date will reflect the most recent changes

Contact Information

Privacy Officer

Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concerns, you may contact:

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

For marketing communications, we will obtain your explicit opt-in consent before sending promotional materials.