Terms of Service

Agreement to Terms

By accessing and using the Avalanche Property Maintenance website ("Website") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Website or services.

About Our Services

Avalanche Property Maintenance provides professional property maintenance services including:

• Window washing for residential and commercial properties
• Snow removal and winter maintenance services
• Gutter cleaning and maintenance
• Lawn care and landscaping services
• Soft washing and exterior cleaning services

We serve customers primarily in Olds, Alberta, with expanding coverage throughout Alberta and the Kootenays region of British Columbia.

Use of Our Website

Permitted Uses

You may use our Website to:

• Learn about our services and service areas
• Request quotes and schedule services
• Contact us with questions or concerns
• Access customer resources and information

Prohibited Uses

You may not use our Website to:

• Violate any applicable laws or regulations
• Transmit harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Use automated systems to scrape or collect data
• Impersonate Avalanche Property Maintenance or our employees

Service Quotes and Estimates

Quote Validity

• Online quotes and estimates are preliminary and subject to on-site confirmation
• Final pricing may vary based on actual property conditions and service requirements
• Quotes are valid for 30 days unless otherwise specified
• Emergency services may be subject to different pricing structures

Quote Accuracy

While we strive to provide accurate estimates, final pricing depends on:

• Actual property size and accessibility
• Current property conditions
• Seasonal factors and weather conditions
• Specific customer requirements and requests

Intellectual Property Rights

Our Content

All content on this Website, including text, graphics, logos, images, and software, is the property of Avalanche Property Maintenance or our licensors and is protected by Canadian and international copyright laws.

Your Rights

You may:

• View and print pages for personal, non-commercial use
• Share our content with proper attribution
• Use our contact information to reach us about services

Restrictions

You may not:

• Modify, distribute, or reproduce our content without permission
• Use our logos or branding materials without written consent
• Create derivative works based on our Website content
• Use our content for commercial purposes without authorization

Liability and Disclaimers

Service Disclaimers

• Website information is provided "as is" without warranties of any kind
• We do not guarantee that the Website will be error-free or uninterrupted
• Service availability may vary by location and season
• Actual results may vary from descriptions or expectations

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid for services
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for damages caused by factors beyond our control
• Our liability does not extend to third-party services or products

Insurance and Protection

Avalanche Property Maintenance maintains appropriate business insurance including:

• General liability insurance
• Professional liability coverage
• Workers' compensation insurance
• Bonding for employee protection

Weather and Seasonal Considerations

Service Modifications

• Services may be delayed, modified, or cancelled due to weather conditions
• Safety considerations may require rescheduling of outdoor services
• Seasonal services (snow removal, lawn care) are subject to natural conditions
• Emergency services maintain different response protocols

Snow Removal Specific Terms

• Snow removal subscription plans have separate terms and conditions
• Response times are weather-dependent and based on safety considerations
• Emergency snow removal is subject to availability and weather conditions
• Subscription customers receive priority scheduling during storm events

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post updated Terms on our Website
• Significant changes will be communicated via email or prominent notice
• Continued use of our services constitutes acceptance of modified Terms
• The "Last Updated" date will reflect the most recent changes

Termination

Our Rights

We may terminate or suspend your access to our services:

• For violation of these Terms
• For non-payment of services
• For abusive or inappropriate conduct
• At our discretion with reasonable notice

Your Rights

You may discontinue use of our services at any time:

• Cancel service appointments with appropriate notice
• Request removal from marketing communications
• Terminate subscription services according to subscription terms

Governing Law and Dispute Resolution

Applicable Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Dispute Resolution Process

• Direct Communication: Contact us directly to resolve issues
• Mediation: Participate in mediation if direct communication fails
• Arbitration: Binding arbitration under Alberta Arbitration Act
• Court Proceedings: Alberta courts have exclusive jurisdiction for legal matters

Limitation Period

Any claims must be brought within two (2) years of the event giving rise to the claim.

Service Areas and Availability

Primary Service Area

• Olds, Alberta and surrounding communities
• Calgary and Edmonton metropolitan areas
• Red Deer and central Alberta communities

Expanding Service Areas

• Cranbrook, Kimberley, and East Kootenay region
• Fernie and Elk Valley communities
• Invermere and Columbia Valley region

Service availability in expanding areas may be limited and is subject to scheduling and capacity constraints.

Contact Information

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Avalanche Property Maintenance regarding the use of our Website and services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact for Legal Matters

For legal questions or concerns about these Terms, please contact:

Acknowledgment

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.